Expedition Trackers

1. Agreement to Terms:
I. Vulpine Outdoor provides access to information, products, and services on its website (the “Site”), subject to the terms and conditions outlined in this agreement (“Terms”). Before utilising this platform, carefully review these terms. Throughout this agreement, “we,” “us,” and “our” refer to Vulpine Outdoor, while “you” or “your” refer to individuals accessing the site or, if applicable, the corporation or legal entity on whose behalf the site is accessed.
2. General Provisions:
I. Vulpine Outdoor uses GPS, GPRS, and M2M SIM card technologies, alongside software and development expertise, to offer precise location tracking accessible through a live view web portal.
II. Users of Vulpine Outdoor’ hardware or online platforms acknowledge that the company is not liable for third-party system failures that may impact the primary system, including the GPS positioning system and mobile network. Vulpine Outdoor shall not be held responsible for such failures.
III. Components of Vulpine Outdoor’ hardware or online platforms should not be regarded as standalone safety systems but rather as integral parts of a comprehensive safety framework, as directed by relevant risk assessments and personal discretion.
IV. Trackers rely on mobile signals for live tracking, meaning active signals are necessary for effective tracking. The accuracy of location information depends on various factors beyond Vulpine Outdoor’ control, including network coverage, satellite signals, and environmental conditions. Users agree that Vulpine Outdoor is not responsible for any loss resulting from tracking unit malfunctions or delays.
V. Service availability cannot be guaranteed at all times due to maintenance or faults. Vulpine Outdoor will endeavour to address faults promptly but cannot be held liable for any resulting loss or damage. The use of trackers and online platforms does not replace proper care and supervision. Users are responsible for insurance coverage and suitability assessment.
VI. Unauthorised tracking of individuals may violate data protection laws, and Vulpine Outdoor assumes no liability in such cases.
VII. Vulpine Outdoor reserves the right to provide equipment with cosmetic differences from those depicted on the website, provided they offer the same functionality.
VIII. Vulpine Outdoor will supply detailed instruction on the use of the trackers, including receiving and returning, and the user is agreeing to follow these instructions. Failure to follow the instructions will result in the user being made liable for loss or damage to Vulpine Outdoor’s equipment.
IX. Further services may be offered or sought including, but not limited to, technical support in person or remote, DofE assessing, and volunteering. These terms and conditions are exclusive of any other service offered.
3. User Responsibilities
I. Users will be advised on the appropriateness of the service supplied, but the user is ultimately responsible for determining if the product is suitable.
II. Users must use Vulpine Outdoor’s equipment and services strictly as intended, following all instructions provided. Misuse of the equipment or services may result in liability for damages or service termination.
III. Users must verify that the areas in which tracking units will be used have adequate mobile signal coverage. The functionality of tracking services may be compromised without active signals.
IV. Users are responsible for complying with all applicable laws and regulations, including those related to data protection. Unauthorised tracking of individuals or improper use of the equipment is strictly prohibited.
V. Users must take reasonable care of Vulpine Outdoor’s equipment while it is in their possession. They agree to follow all operational guidelines and return equipment in its original condition. Failure to do so may result in liability for damages.
VI. Users must promptly notify Vulpine Outdoor of any hardware or software issues to enable timely resolution.
VII. Users agree to regularly review updates to these terms when taking on a new contract and ensure continued compliance.
4. Customer Support
I. Vulpine Outdoor will share contact details for customer support during the contract period.
II. Vulpine Outdoor strives to respond to all enquiries promptly. While most queries will be addressed within 24 hours, response times may vary based on the nature of the request and support team availability.
III. For technical issues with hardware or online platforms, users are encouraged to provide detailed descriptions of the problem, including screenshots or error codes where applicable, to facilitate faster resolution.
IV. Vulpine Outdoor offers a knowledge base and FAQs on its website to assist users with common issues. Customers are encouraged to consult these resources before reaching out to the support team.
V. Vulpine Outdoor welcomes feedback on its services and support experiences. Users can submit suggestions for improvement via the designated feedback channels.
5. Refund Policy
I. Refunds are available under the following conditions:
1. Hardware defects or malfunctions verified by Vulpine Outdoor.
2. Service interruptions caused by prolonged system faults or maintenance beyond a reasonable timeframe.
II. Non-Refundable Circumstances:
1. Refunds will not be issued for delays or interruptions caused by third-party systems, such as mobile networks or GPS services.
2. Refunds are not applicable if the issue arises due to user negligence, improper use of equipment, or failure to follow provided instructions.
III. Process for Requesting a Refund:
1. Users must submit a refund request through the designated customer support channels, providing relevant details such as order number, issue description, and supporting evidence.
2. Refunds will be processed within 14 business days following approval.
6. Data Security Policy
I. Vulpine Outdoor is committed to protecting user data by employing industry-standard security measures, including encryption, secure storage, and access control protocols.
II. Vulpine Outdoor collects and processes user data in accordance with its Privacy Policy, solely for the purpose of providing and improving its services. Personal data is never sold or shared with unauthorised third parties.
III. Users have the right to access, update, or delete their personal information by contacting Vulpine Outdoor’s support team.
IV. Data retention is limited to the duration necessary for service provision, after which data is securely deleted.
V. In the unlikely event of a data breach, Vulpine Outdoor will notify affected users promptly and take immediate steps to mitigate risks.
7. Service Termination Clause
I. I. Conditions for Termination: Vulpine Outdoor reserves the right to terminate services under the following circumstances:
1. Breach of terms and conditions, including improper use of equipment or unauthorised tracking.
2. Non-payment of fees or failure to return borrowed equipment in the agreed-upon condition.
3. Engagement in unlawful activities using Vulpine Outdoor’s equipment or platforms.
II. Users may terminate their service agreement by providing written notice to Vulpine Outdoor. Equipment must be returned, and any outstanding fees settled before termination is complete.
III. Post-Termination:
1. All user access to Vulpine Outdoor’s hardware and online platforms will cease immediately upon termination.
2. Users remain liable for any damages or losses incurred before termination.
IV. Effect of Termination: Termination does not absolve users or Vulpine Outdoor from obligations accrued prior to the termination date, including payment of fees or liability for damages.
8. Privacy Policy:
I. Data Collection and Use: Vulpine Outdoor may collect statistical data about users’ browsing actions, product usage, and interaction with its platforms. Such information is anonymised wherever possible and used solely to enhance service quality, improve user experience, and ensure platform functionality. No personally identifiable information is collected without user consent.
II. Users may be required to provide personal information (e.g., name, contact details) for account setup, service delivery, or customer support purposes.
III. Personal information is processed and stored securely, and its use is limited to purposes explicitly outlined in Vulpine Outdoor’s privacy and cookie policies.
IV. Vulpine Outdoor does not sell, rent, or share personal data with third parties, except when necessary for service provision (e.g., collaborating with delivery partners) and only with user consent. Where third parties are involved, Vulpine Outdoor ensures compliance with applicable data protection regulations.
V. Vulpine Outdoor uses cookies to optimise platform performance and enhance the user experience. Users can review the cookie policy for details on types of cookies used and how to manage preferences.
9. Proprietary Rights:
I. Elements of the site are protected by copyright and intellectual property laws. No logo, graphic, sound, or image from the site may be copied without written consent from Vulpine Outdoor. Use of Vulpine Outdoor’s trade names requires explicit authorisation.
10. Miscellaneous:
I. This Agreement is governed exclusively by the laws of England. Vulpine Outdoor shall not be responsible for any failure to perform due to unforeseen circumstances or causes beyond its control. This Agreement constitutes the entire agreement between the parties, superseding all prior agreements. Vulpine Outdoor reserves the right to modify the terms and conditions at any time without notice.